Refund and Cancellation Policy

How to cancel, what happens to a paid month, and the one case in which money comes back.

Last updated 2026-10-07

Purchases are not refunded

Plans and extra usage start immediately after a purchase, and what has been purchased is not refunded - used or unused, whether you cancel, downgrade or simply stop using the service - except where the law requires otherwise. This includes the rest of a month you have paid for, extra usage you have not used, and usage left on an account when it is closed.

By creating an account, you agree that the service starts immediately after each purchase, and that because it does, a purchase cannot be withdrawn from once it has been made.

Cancelling a subscription

You can cancel at any time from the Subscription page. The month you have paid for runs to its end, and nothing more is charged after it. You can turn renewal back on until then.

Renewals

A subscription renews on the day of the month you subscribed, charged to your saved card. If the payment fails, the plan's usage pauses, we try the card again daily for seven days, and you can pay at any time from the Subscription page - the new month then starts on the day you pay. After seven days unpaid, the plan ends.

Changing plan

An upgrade is paid in full and starts immediately; what is left of your previous plan stays until its own end and is used first. A downgrade takes effect when your current month ends, and nothing is paid until then.

When money is returned

Only when a payment reaches us and we cannot give you what it was for - a plan paid twice, a renewal confirmed after the plan had already ended, a technical error on our side. Then the full amount goes back to the card it was paid with, automatically, without you having to ask. Your bank may take several working days to show it.

A run that fails

A run that fails uses nothing. Whatever it had reserved goes back to your limit automatically.

When a result has mistakes

Dubbing is produced by AI and can contain mistakes - a line mistranslated, spoken in the wrong voice, or placed too early or too late. A finished run is not refunded because its result is imperfect. Instead, the Studio's editor lets you correct a finished dub line by line - change the words, choose another voice, move a line - and making it again with your corrections uses a quarter of what dubbing the same video does.

Provider and contact

The service is provided by Individual Entrepreneur Miriani Chkhvimiani, Georgia.